Stoke Support
· Get in touch
The fastest way to reach us is by email. We typically reply within 1–2 business days. Please include your device model, iOS version, and a short description (and a screenshot if relevant) so we can help quickly.
· Frequently asked questions
How do I add a habit?
On the Today tab, tap the + button. Give your habit a name and emoji, pick a schedule, set an optional reminder, then save. You can also start from one of 30+ built-in templates during onboarding.
What schedules can I set?
- Daily — every day.
- Specific weekdays — e.g. Mon/Wed/Fri only.
- X times per week — hit a weekly target on any days.
- Every N days — e.g. every 3 days.
How do streaks work?
Your streak counts consecutive scheduled days you complete a habit.
- Today stays "open" — you have until the end of the day to keep the streak.
- For weekday habits, off days are rest days and never break your streak.
- For "X times per week" habits, a week counts once you reach the target; the current week in progress won't break it.
What are flame levels and milestones?
Each habit grows through seven flame tiers based on your total completions — Spark → Kindling → Ember → Flame → Blaze → Wildfire → Eternal Flame. You'll also get a celebration at milestone streaks of 7, 30, 100, and 365 days.
My reminders aren't showing up.
Reminders are local notifications. If they're not appearing:
- Open the iOS Settings app → Notifications → Stoke, and make sure Allow Notifications is on.
- Check that the habit has a reminder time set (edit the habit → Reminder).
- Make sure Focus / Do Not Disturb isn't silencing them.
What's free, and what's in Premium?
Free includes up to 3 active habits, streak tracking, the basic stats overview, and a small Home Screen widget.
Stoke Premium unlocks unlimited habits, advanced stats (trends, activity by time of day, top-habits ranking), all widgets including Lock Screen, and more. Premium is available as a monthly, annual, or one-time lifetime purchase.
How do I manage or cancel my subscription?
Subscriptions are billed through your Apple ID and managed by Apple:
- Open the iOS Settings app and tap your name at the top.
- Tap Subscriptions.
- Select Stoke to change or cancel your plan.
Cancelling stops future renewals; you keep Premium until the current period ends.
I paid but Premium isn't active / I switched devices.
Open Stoke → Settings → Restore Purchases. Make sure you're signed in with the same Apple ID used for the original purchase.
How do refunds work?
All purchases are processed by Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com. If something went wrong, email us first and we'll do our best to help.
Does Stoke work on Apple Watch and with widgets?
Yes. There's a dedicated Apple Watch app — tap a habit's ring to complete it right from your wrist, plus circular, rectangular, and inline complications. On iPhone you get Home Screen and Lock Screen widgets to check in at a glance.
How do I lock the app or delete my data?
- Lock: Settings → Privacy → enable Face ID / Touch ID / passcode lock.
- Delete everything: Settings → Data → Delete All Data, or simply delete the app from your device.
Your habits and notes are stored on your device — see our Privacy Policy for details.
Will I lose my data if I delete the app?
Yes — habit data is stored locally on your device, so deleting the app removes it. Keep the app installed to keep your history.
· Quick troubleshooting
- App feels stuck or slow: fully close Stoke (swipe it away in the app switcher) and reopen it.
- Streak looks wrong after travel: Stoke uses your device's current time zone — completions are kept by calendar day, so a time-zone change won't retroactively break a streak.
- Still stuck: update to the latest version from the App Store, then email us with your iOS version and device model.
· Still need help?
Email victor@xboostapp.io and we'll get back to you within 1–2 business days. Include your device model, iOS version, and what you were doing when the issue happened.